SHIPPING & RETURNS
We´re happy to ship worldwide and this is the delivery methods available with estimated arrival time:
- Sweden: Standard delivery in 3-5 days
- International shipping: Standard delivery 3-10 days
Orders are not shipped on the weekends or holidays
Cornelia Sun Collective is an independent business run by two sisters, Lisa and Julia, who aim to make the service as quick as possible. Please keep this in consideration, thank you!
- 100 SEK within Sweden, regardless of weight and volume.
- 150 SEK outside Sweden, regardless of weight and volume.
Including a tracking number.
NOTE! We are not responsible for any custom charges for orders outside of Sweden.
Cornelia Sun send smaller items with PostNords service “Varubrev”.Larger items will be sent with PostNords service “EMS International Express”.
Please note for international orders you may be charged additional customs and duties. To get an estimate of what these charges may be you can use an Import Duty Calculator like this one. Or contact your local import and duties office.
We charge 200 SEK for a package that is not picked up.
Taxes and duties
By placing an order at Cornelia Sun, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Cornelia Sun. This also applies to any shipments that ar refused by you at delivery. Please understand that once a package has been shipped, it is not our responsibility for missing or damaged packages.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that Cornelia Sun states the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.
Please contact Cornelia Sun before returning any items. It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Cornelia Sun and gives information relevant and the reason for complaint.
You can return the product within 30 days of delivery.
All returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable, will be denied.
Credit will not be issued for all items purchased on sale. This items are non-returnable.
Make sure to include contact information with the return and if possible, please provide us with a tracking number. Cornelia Sun suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
The customer is responsible for paying for the return shipping (to Stockholm, Sweden).
Cornelia Sun will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning a package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Cornelia Sun is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Once Cornelia Sun has received your package, your refund will be processed within 7 business days. You will be notified via email at the email adress listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Cornelia Sun (typically 3-5 business days). Original shipping charges are non-refundable.
If the product is lost or you, upon receiving notice that the item has been damaged during transport, you should immediately report this to us. By placing an order at Cornelia Sun, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Cornelia Sun. This also applies to any shipments that are refused by you at delivery.
For packages that are not cashed at your post office within 14 days, Cornelia Sun reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.